Sometimes Things Happen
Thanks to some of the most experienced, knowledgeable, friendly, and efficient travel experts in the world you can leave the details and worrying to us. We set very high standards and dedicate a lot of time and effort to selecting and training our Local Hosts. No wonder our Local Hosts and employees are the best in the business. Our mission is to make each vacation you take with Monograms the best one you've ever taken.
You can rest assured that your safety is always the highest priority. When events around the world affect travel and tourism, we work to keep our travelers safe and comfortable. When necessary, we will modify itineraries or even cancel vacations to keep our travelers safe. Of course, when vacations are canceled due to events beyond our control, we work hard to accommodate and satisfy the affected travelers.
Monograms provides not just one, but two financial plans for your peace of mind and protection; the $10 Million Customer Protection Plan and the $1 Million Dollar USTOA Travelers Assistance Plan
Travel Protection Plan
We offer our clients peace of mind with a comprehensive Travel Protection Plan. Make sure to protect your investment.
Learn more about the Travel Protection Plan
- Coverage if you have to cancel for any reason
- Reimbursement of airfare booked with us or on your own for a covered reason
- Coverage for vacation interruption for a covered reason
- Lost or damaged baggage coverage. Plus, Baggage Track to help get lost bags back to you
- 24-hour worldwide emergency phone support
- Pre-existing medical condition coverage with deposit at time of booking
$10 Million Customer Protection Plan
For your peace of mind Monograms provides not just one, but two financial plans for your protection-the $10 Million Consumer Protection Plan AND the USTOA Travelers Assistance Program. Monograms has provided a $10 million letter of credit issued by a leading bank to protect payments made by its customers for all vacation departures. This is in addition to the $1 million consumer protection plan maintained by the United States Tour Operators Association (USTOA), see below. In these uncertain times, Monograms feels it is important to assure our customers and our travel partners that we are financially secure and that we back our products 100%.
$1 Million USTOA Travelers Assistance Program
Monograms, as an Active Member of USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Monograms customers in the unlikely event of Monograms bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Monograms may be sufficient to provide only a partial recovery of the advance payments received by Monograms. Complete details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by e-mail to email@example.com or by visiting their Web site at www.USTOA.com.